Privacy Policy for Countovia

Effective Date: January 1, 2025

Welcome to Countovia (domain: countovia.com). We are committed to protecting your personal data and ensuring transparency in how we collect, use, and share information when you use our website and related services.

1. Information We Collect

• Personal Details: name, email address, telephone number, and business identification details.
• Technical Data: IP address, browser type and version, operating system, and device identifiers.
• Usage Data: pages visited, time spent on pages, interactions with site features, and referring URLs.

2. How We Use Your Information

We use the data we collect to:

• Provide, operate, and maintain our website and services.
• Improve site functionality, navigation, and user experience.
• Respond to inquiries, support requests, and feedback.
• Send periodic updates about features, security alerts, or policy changes (if you opt in).

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share information with:

• Service providers and contractors who assist us under confidentiality agreements.
• Authorities when required by law or to comply with a legal obligation.
• Successors in the event of a merger, acquisition, or sale of assets, subject to confidentiality protections.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. Access to your information is limited to authorized personnel who require it to perform their duties.

5. Cookies and Similar Technologies

Our website uses cookies, beacons, and similar technologies to recognize you on return visits and improve site performance. Cookies help us remember your preferences and settings, analyze site usage, and deliver a seamless experience.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality.

6. GDPR Compliance

For users in the European Economic Area (EEA), we act as a data controller under the General Data Protection Regulation (GDPR). We rely on the following legal bases to process your personal data:

• Consent: where you have given clear consent to process your personal data for a specific purpose.
• Contractual Necessity: to fulfill our agreement or services you request.
• Legal Obligation: to comply with applicable laws or regulatory requirements.
• Legitimate Interests: to operate, maintain, and improve our website and services, provided these interests are not overridden by your rights.

7. Your Rights

Under the GDPR, you have the right to:

• Access your personal data and receive a copy.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”) under certain conditions.
• Restrict or object to processing based on legitimate interests.
• Withdraw consent at any time, without affecting processing conducted before withdrawal.
• Receive your data in a structured, commonly used, machine-readable format and transmit it to another controller.

To exercise these rights, please contact us with the subject line “Data Subject Request.”

8. Changes to This Privacy Policy

We may update this policy periodically. The revised version will include an updated effective date. We encourage you to review this page regularly to stay informed about our privacy practices.

9. Contact Us

If you have questions, concerns, or requests regarding this policy, please reach out to us:

Countovia
Marina Bay Sands, 10 Bayfront Avenue, Singapore 018956
Phone: +6581892076
Business ID: S7930496A

For general inquiries or support, you may also visit our contact form.